What are your opening hours?
Monday - Friday 9am-5pm
Do your agents undergo any training?
All our agents are trained to handle calls in any situation. The details you provide during the onboarding call is given to our agents before any new project is started.
What happens outside of your opening hours?
We have an out of hours voicemail, messages are routed through on the next working day.
When do I have to pay for my services?
An initial prorated payment will be taken for your standing charge 2-5 days after sign up. Following this, all invoices are raised in arrears on or around the first working day of the month and direct debit payments are taken 2-5 days later.
How long does it take for the service to become live?
Within 24 hours from onboarding completion.
Can I cancel my service when I want?
You are not tied to a contract; all we ask for is 30 days’ notice.
What number will my customers call?
You will keep your existing number and we will provide you a divert number.
I only have a mobile number can I have a landline number for my customers to call?
Yes, we provide both geographic and non-geographic telephone numbers.